Our 100% Happiness Guarantee

We don’t just want our customers to be satisfied, we actually want them to be Happy!  Here at Wilmington Heating & Air Conditioning it is our goal to make sure we not only meet but exceed all of our customers expectations. That’s why we have created our 100% Happiness Guarantee.

Here’s how it works:

At every job, once we have diagnosed the situation we will explain all your options for repair or replacement, along with associated costs.  Then we help you make a decision of which repair is right for you at that time, before any work begins.

All our repairs come with a minimum 1 full year parts and labor guarantee, unless otherwise mentioned on your invoice.  Many of the parts we install come with an even longer warranty from the manufacturer, like our thermostats for example.  If any repair does fail within 1 year and it doesn’t make sense to repeat the repair, we will credit the full amount of the repair towards the next level repair.

All new HVAC equipment installed comes with a minimum 2 years labor guarantee.  All new equipment parts are guaranteed by the manufacturer.  In residential applications with a timely registration, manufacturer’s will warranty their parts for at least 10 years.

If you are not happy with our repair, installation or service, just call us and we will make it right!